Refund and Return Policy

Effective Date: March 11, 2025

At TrendViral, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a clear and easy return and refund policy.

1. Return Policy

You may return unused and undamaged items within 30 days of purchase for a full refund or exchange. The items must be in their original condition with all tags and packaging intact. To initiate a return, please contact our customer service team at info@trendviral.xyz to obtain a Return Authorization Number (RAN). Customers are responsible for return shipping costs unless the item is faulty or incorrect.

2. Refund Policy

Once we receive your returned item, we will process the refund to your original method of payment. Please note that it may take 7-10 business days for the refund to appear in your account, depending on your payment provider. If you receive a damaged or incorrect item, we will cover the return shipping costs.

3. Non-Refundable Items

Certain items are non-refundable, including but not limited to:

• Sale or clearance items
• Items that have been worn, washed, or altered in any way

4. Exchanges

If you would prefer to exchange an item, you may do so within 30 days of purchase. The item must meet the same condition requirements as outlined in our return policy.

5. How to Return or Exchange

To return or exchange an item, please follow these steps:

• Contact our customer service at info@trendviral.xyz to request a Return Authorization Number (RAN).
• Pack the item securely in its original packaging.
• Send the item to the provided return address with the RAN clearly written on the package.

For further inquiries, please contact us at:
Email: info@trendviral.xyz
Phone: 078 0842 3648

Thank you for shopping at TrendViral